Experiencing issues logging into Workpath? If you see an error message like the one below, follow these steps to troubleshoot and resolve the problem.
Error Message
Sorry, but we're having trouble signing you in.
AADSTS50105: Your administrator has configured the application Workpath
('...') to block users unless they are specifically granted ('assigned') access to the application.
The signed-in user 'your-email@example.com' is blocked because they are not a direct member of a group with access,
nor had access directly assigned by an administrator.
Please contact your administrator to assign access to this application.
New User Setup Issues:
- Scenario: You are a new user who has been invited to join Workpath but cannot log in.
- Solution: Ensure that your IT administrator has completed all necessary steps to add you to the correct group in "Azure Entra ID" and has granted you direct access to the Workpath application.
Group Membership Conflicts:
- Scenario: You belong to a group that should have access, but you're still unable to log in.
- Solution: Your IT administrator should double-check group configurations and ensure that there are no conflicting rules or permissions blocking access.
Steps to Resolve
Consult Your IT Administrator
Contact your IT administrator and provide them with the following details:
- The exact error message you received (as shown above).
- Your email address and the timestamp of the login attempt.
Ask your IT administrator to:
- Verify if your user account is a member of the appropriate group that has access to Workpath.
- Directly assign access to your user account if it hasn't been done already.
Contact Workpath Support
If your IT administrator has confirmed that you should have access and the issue persists, please email support@workpath.com with the following information:
- Your email address for the account you're using to log in through SSO.
- A description of the steps you have already taken.
- Any additional information provided by your IT administrator.
Detailed IT Administrator Instructions
When contacting your IT administrator, they should perform the following checks:
-
Access Configuration:
- Log into Azure Entra ID.
- Navigate to the Workpath application settings.
- Ensure that the user or the group the user belongs to is listed under the application's assigned users.
-
Manual User Assignment:
- If group assignment does not work, try assigning the user directly:
- Go to the Workpath application in Azure Entra ID.
- Add the user's email directly to the list of assigned users.
- If group assignment does not work, try assigning the user directly:
-
Group Membership Verification:
- Confirm that the group the user is part of has been granted access to Workpath.
- If not, add the group to the list of users with access.
By following these steps, most login issues related to Azure Entra ID configurations can be resolved. If additional help is required, Workpath Support is always available to assist.
Contact Information
For any unresolved issues or further assistance, please contact:
- Email: support@workpath.com
We are committed to ensuring that you have a seamless experience with Workpath and will work diligently to resolve any issues you encounter.